Control Room / Mobile Response Team Leader (Operational Support Team)

An exciting opportunity has opened up for a Control Room Operator / Mobile Response Team Leader working as part of our Operational Support Team. You will be work within our Control Room based in Barnsley, be part of the Mobile and Response Network with occasional site work. Reporting to the Operations Coordinator, you will work as part of a tight-knit and multi-skilled team overseeing the day-to-day operations of the business and providing support and monitoring to our out-of-hours teams.

The role offers excellent opportunities for development and progression, and the successful candidate will undergo full training prior to undertaking the role.

Role Details:

Hours available: 48  

Shift Pattern: Nights, Days and Weekends as scheduled. Flexibility is required for the role.

Remuneration: Up to £9.00 per hour dependent on experience

Role Requirements: Full Clean Driving License, Frontline SIA License and a 5 year checkable work history

 

About your new role:

Control Room

As a Control Room Operator covering the Control Room in Barnsley, your primary duties will include, but will not be limited to:

  • Monitoring and responding to CCTV systems
  • Provide a professional, efficient, and approachable security service whilst maintaining a high level of customer service to clients, staff and visitors at all times
  • Complete detailed and accurate reports which are sent to clients and managers in line with Doyle Security's Company Policy
  • Provide telephone and email support as required
  • Monitoring Staff Welfare via check call system
  • Assisting Resource Department with shift cover as required
  • Overseeing the Mobile Patrol and Response Team, completing alarm response reports and actions
  • Providing an out-of-hours telephone answering system for Doyle's staff & clients

Mobile Patrol and Response

  • Provide a professional, efficient, and approachable security service whilst maintaining a high level of customer service to clients, staff and visitors at all times
  • Complete detailed and accurate completion of all company and client documentation, which may be electronic
  • Provide support in an emergency or evacuation situation, in a calm and professional manner and actively provide information to any emergency services when requested to do so
  • Ensure the effective control and maintenance of keys (BS7499) and security equipment including any equipment e.g. phones, torches and electronic patrol systems
  • Complete foot and vehicle patrols to ensure a safe and secure environment, recording maintenance issues, potential breaches of security or unusual occurrences, in accordance with a client’s Assignment Instructions
  • Be a committed team player supporting colleagues across the patrol and response across the business, and be fully aware of the Company Health, Safety and Environmental systems, policies and procedures
  • Operate a company vehicle in accordance with the Highway Code and company policies

Skills & Requirements:

To be successful in this role, you will have:

  • 5 years checkable employment history
  • Frontline SIA License
  • Good IT skills (Word, Excel, Email etc.)
  • Flexibility to work days, nights, weekends and bank holidays and occasionally at short notice
  • Excellent verbal and written communication skills in English
  • The ability to consistently provide the highest level of customer service to both internal and external stakeholders
  • The ability to self-motivate and take the initiative when dealing with issues
  • First Aid
  • Full, valid driver’s license, own transport and scope to travel

Desirable skills:

  • Industry experience or previous Control Room & Mobile Patrol & Response experience
  • SIA CCTV License
  • Excellent interpersonal skills
  • Familiarity with Timegate and Immix Systems

Doyle Security is ranked in the top 5% of all security providers in the UK. To apply and join our expanding team, please email office@doylesecurity.co.uk

Doyle Security are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity.

Due to the high volume of applications we receive, we are unable to respond to each applicant individually. If you have not heard from us within 10 working days, unfortunately on this occasion your application has been unsuccessful. Doyle Security reserves the right to close the job prior to the published end date should a suitable applicant be found.

If interested in this position, please apply using the form at the bottom of this page, making sure you attach your C.V for consideration. You can also send your CV to office@doylesecurity.co.uk


Operations Support Manager

We are currently seeking to recruit a dynamic, professional and forward thinking Operations Support Manager to join our existing team. Applicants considered suitable for this role should be able to demonstrate that they have proven experience and knowledge of the security industry within the Public & Private sectors.

The role will involve both operational and administrative assistance to the Head of Operations.

The working hours will be flexible as the post holder will be required to work days with occasional evenings and weekends to support the Operational Teams across your portfolio. Tasks include conducting site surveys/ risk assessments, completing assignment instructions, welfare and appraisal visits with security officers, Various HR duties and supporting the Head of Operations in managing issues of conduct and/or performance.

The company has a number of electronic reporting and management systems. The Operational Support Manager must be able to interpret any reports, and plan accordingly.

Salary package will be discussed at interview stage and will depend on the individual’s experience and qualities.

Applicant must hold a current SIA front line licence and be able to provide information/documentation to satisfy a 5 Year checkable work history.

Due to the large volume of applications we receive, we are unable to reply to each and every individual. Should you not receive a reply within 7 working days, please assume that your application has been unsuccessful.

NO RECRUITMENT AGENCY CALLS


 

Security Officer - Mexborough

Security Officer required for a prestigious Food Manufacturing Plant in Swinton, Mexborough. Delivering a high level of Customer Service to all those visiting the site.

Role Details:
Hours available: 56 per week
Shift Pattern: 3 days / 3 nights on and 3 off
Remuneration: £8.21 per hour
Role Requirements: Frontline SIA Licence, Full Driving Licence and a 5 year checkable work history

About your new role:
As a Security Officer covering a prestigious site, your primary duties will include, but will not be limited to:
• Demonstrating excellent customer service skills and have a direct interface with the client and visitors to the site.
• Answering incoming calls and internal calls
• Complete searches of vehicles accessing site as directed
• Monitoring the Absence line and passing information
• Responding to and recording all incidents in the Daily Occurrence Book
• Comprehensive Report writing skills
• Completing the required security checks as per your Assignment Instructions
• Monitoring site access
• Protecting valuable property and equipment

Skills & Requirements:
To be successful in this role, you will have:
• 5 years checkable employment history
• Frontline SIA Licence
• First Aid
• Full, valid driver’s licence, own transport and scope to travel
• Flexibility to work days, nights, weekends and at short notice
• Excellent verbal and written communication skills in English
• Worked within a customer focused environment

Security Officer - Barnsley

Security Officer required for the Operations Team in Barnsley and surrounding areas. If you are looking for a challenging, flexible role in which you can learn a spectrum of security skills then this is the role for you.

As a Security Officer, you will receive training and development on a number of core sites in and around the Barnsley area.

Role Details:

Hours available: variable
Shift Pattern: Variable shift pattern covering nights, days, weekends and Public Holidays in the Christmas and New Year periods.
Remuneration: £8.21 per hour
Role Requirements: SIA Licence, Full Driving Licence and a 5 year checkable work history.

About your new role:
As a Security Officer based around the Barnsley and surrounding areas, your primary duties will include, but will not be limited to:
• Demonstrating excellent customer service skills particularly when directly interfacing with the client
• Dealing with demanding situations in a calm and professional manner
• Answering incoming external calls for the site
• Responding to and recording all incidents in the Daily Occurrence Book
• Deterring criminal activity on site
• Comprehensive report writing skills
• Conducting foot patrols of the site
• Providing assistance and support to our client on site
• Monitoring site access control with the assistance of an internal CCTV systems
• Protecting valuable property and equipment
• Provide customer service to all visitors and contractors on site
Skills & Requirements:
To be successful in this role, you will have:
• 5 years checkable employment history
• Frontline SIA Licence
• First Aid
• Full, valid driver’s licence, own transport and scope to travel to a variety of core sites
• Excellent verbal and written communication skills in English
• Worked within a customer focused environment

Security Officer - Sheffield

Security Officer required for the Operations Team in Sheffield and surrounding areas. If you are looking for a challenging, flexible role in which you can learn a spectrum of security skills then this is the role for you.

As a Security Officer, you will receive training and development on a number of core sites in and around the Sheffield area.

Role Details:

Hours available: variable
Shift Pattern: Variable shift pattern covering nights, days, weekends and Public Holidays in the Christmas and New Year periods.
Remuneration: £8.21 per hour
Role Requirements: SIA Licence, Full Driving Licence and a 5 year checkable work history.

About your new role:
As a Security Officer based around the Barnsley and surrounding areas, your primary duties will include, but will not be limited to:
• Demonstrating excellent customer service skills particularly when directly interfacing with the client
• Dealing with demanding situations in a calm and professional manner
• Answering incoming external calls for the site
• Responding to and recording all incidents in the Daily Occurrence Book
• Deterring criminal activity on site
• Comprehensive report writing skills
• Conducting foot patrols of the site
• Providing assistance and support to our client on site
• Monitoring site access control with the assistance of an internal CCTV systems
• Protecting valuable property and equipment
• Provide customer service to all visitors and contractors on site
Skills & Requirements:
To be successful in this role, you will have:
• 5 years checkable employment history
• Frontline SIA Licence
• First Aid
• Full, valid driver’s licence, own transport and scope to travel to a variety of core sites
• Excellent verbal and written communication skills in English
• Worked within a customer focused environment

Due to the large volume of applications we receive, we are unable to reply to everyone. Should you not receive a reply within 7 working days, please assume that your application has been unsuccessful on this occasion.