Complaints Policy

Our aim, as a professional private security industry provider, is to be fully committed to providing a quality service for our stakeholders and to continually improve our service by:

We at Doyle Security Limited are committed to effective and efficient handling of all complaints received by us (from any source) related to the services that we provide; and in doing so we aim to comply with the guiding principles of ISO 10002:2004; which are:

Doyle Security Limited aim to ensure that:

Doyle Security Limited responsibility will be to:

A complainant’s responsibility is to bring their concern to the attention of Doyle Security Limited as soon as possible but, normally within 24 hours of said incident. They should:

Except in exceptional circumstances, every attempt will be made to ensure that the complainant and Doyle Security Limited maintain confidentiality.