DOYLE SECURITY TERMS & CONDITIONS INCLUDING PRIVACY POLICY

Welcome to our website.

Here at Doyle Security, we take your website experience and privacy and data security, very seriously.

Our terms and conditions cover use of the site and includes our privacy policy.

Our privacy policy outlines what information is collected, how we collect it, why we collect it and how will we use it.

We are committed to ensuring your privacy is protected in full compliance with GDPR. Any personal information collected is stored and used in accordance with the latest data protection laws and we aim to make such information as secure as possible.

Only authorised users will have access to this information who abide by our data protection policy to ensure the secure processing of your personal data. All data is held on secure servers located within the EU.

Our terms and conditions relate to the viewing of our site, browsing its content and clicking on embedded links that we have control over. It does not cover external sites (whether directly linked or not) or rogue third parties.

The owner of this website is: Doyle Security Ltd, 1 Great Cliffe Court, Great Cliffe Court, Dodworth, Barnsley, S75 3SP
https://ico.org.uk/ESDWebPages/Entry/Z3007108

 

Using our website is subject to our terms and conditions.

We will provide access to information we consider relevant and create site functionality that enables you to access this information without hindrance. This is offered freely and is made available to all appropriate users.

However, we retain ownership (including copyright and IP) of all site content including design and layout, style and theme, images and graphics, and text and photographs.  We acknowledge the use of trademarks under licence.

Reproduction of whole or any part of the site would be an infringement of our copyright ownership and could lead to legal action being taken.

We will not be held responsible for any loss or damages arising from the use of our site. This includes all third-party sites and social media platforms.

 

 

How we use your information:

This is the Privacy Policy of Doyle Security Ltd and tells you what to expect when we collect personal information. The policy explains how we handle personal information and subsequent data from our customers, suppliers and anyone who interacts with our website, applies for employment or interacts with us in anyway.

Personal information means data, which identifies an individual person, like name or email address. We do not share any personally identifiable information with any other organisations.

We may collect personal information for internal record keeping. Information may also be collected via on line forms or subscriptions to newsletters etc.

We may use this information and / or collect personal information in order to send you relevant information to the email you have supplied. We will undertake this is in full accordance with both GDPR and the Privacy and Electronic Communications Regulations (PECR)

This means we will request your permission to send you further relevant information (opt-in) and will ask for your delivery preference – email / phone / text / post etc.

We will also not pass on your details to any third party unless specifically requested by yourself.

You can also unsubscribe (opt out) at any time and be removed from our mailing list.

You may also contact us to request what information we hold about you. Under GDPR we have to respond within 30 days.

 

Our privacy policy applies to information we collect about:

Customers:

All information provided to us by current and prospective customers will only be used by us for the specific purpose of providing security services. All information will be held securely and will not be passed to any third party.

 

Applications for employment / Employees:

All of the information you provide during the application and employment process will only be used for the purpose of progressing your application, or to fulfil legal or regulatory requirements if necessary.

We will not share any of the information you provide during the recruitment process with any third parties for marketing purposes or store any of your information. The information you provide will be held securely by us whether the information is in electronic or physical format.

We will use the contact details you provide to us to contact you to progress your application. We will use the other information you provide to assess your suitability for the role you have applied for. 

What information do we ask for, and why?

We do not collect more information than we need to fulfil our stated purposes and will not retain it for longer than is necessary.

The information we ask for is used to assess your suitability for employment. You don’t have to provide what we ask for but it might affect your application if you don’t. 

Application stage.

If you use our online application system, this will be collected by us.

We ask you for your personal details including name and contact details. We will also ask you about your previous experience, education, referees and for answers to questions relevant to the role you have applied for. Our recruitment team will have access to all of this information.

Shortlisting.

Our senior managers will shortlist applications for interview. Applications will be shortlisted based solely on their suitability to carry out the role.

Probationary Period.

If we make an offer of employment we will ask you for information so that we can carry out pre-employment checks in line with current legislation as stipulated in BS-7858 2012. You must successfully complete a 13-week probationary period including pre-employment checks to progress to a permanent position. Current legislation means we are required to confirm the identity of our staff, their right to work in the United Kingdom and seek assurance as to their trustworthiness, integrity and reliability.

You will therefore be required to provide:

  • Proof of your identity – you will be asked to attend our office with original documents, we will take copies.
  • Proof of your qualifications – you will be asked to attend our office with original documents, we will take copies.
  • You will be asked to complete a criminal records declaration to declare any unspent convictions.
  • We will contact your referees, using the details you provide in your application, directly to obtain references.
  • We will also ask you to complete a questionnaire about your health. This is to establish your fitness to work.
  • Bank details – to process salary payments
  • Emergency contact details – so we know who to contact in case you have an emergency at work

Employee files will be kept for a period of 5 years after employment ceases, this is to ensure we can provide reference details to any future employers within the security industry.

Suppliers:

All information provided to us by current and prospective suppliers will be used for the sole purpose of supplying equipment and services to us. All information will be held securely and will not be passed to any third party.

 

Visitors to our website:

When someone visits www.doylesecurity.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site.

This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

 

Individuals who contact us via social media:

We use a third-party provider, Fortay Media to manage our social media interactions.

 

Links to other websites / social media platforms:

Our website may provide links to third party websites and social media platforms. Our privacy policy and T&C’s do not apply to these sites and we cannot be held responsible for any information you supply to these external sites.

 

Individuals who use our Live Chat service:

We use a third-party provider, Tawk.to, to supply and support our Live Chat service, which we use to handle customer enquiries in real time.

If you use the Live Chat service we will collect your name, email address (optional) and the contents of your Live Chat session. This information will be retained for two years and will not be shared with any other organisations.

You can request a transcript of your Live Chat session if you provide your email address at the start of your session or when prompted at the end.

You can find out more on our ‘cookies’ page.

Use of cookies by Doyle Security Ltd:

Our site uses cookies and browser tracking to provide a superior visitor experience. We use Google Analytics to obtain this information. No personal details are collected via this method unless permission has been sought and granted.

We may share aggregate cookie and tracking information with third parties.

You can read more about how we use cookies on our Cookies page.

 

Complaints received:

When we receive a complaint from any individual we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint.

We will only use the personal information we collect to process the complaint and to check on the level of service we provide. We do compile and publish statistics showing information like the number of complaints we receive, but not in a form which identifies anyone.

We usually have to disclose the complainant’s identity to whoever the complaint is about. This is inevitable where, for example, the accuracy of a person’s record is in dispute. If a complainant doesn’t want information identifying him or her to be disclosed, we will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis.

We will keep personal information contained in complaint files in line with our retention policy. This means that information relating to a complaint will be retained for two years from closure. It will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle.

Similarly, where enquiries are submitted to us we will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide.

When we take enforcement action against someone, we may publish the identity of the defendant in our Annual Report or elsewhere. Usually we do not, identify any complainants unless the details have already been made public.

Children Under 13:

IF YOU ARE UNDER 13 YEARS OF AGE, PLEASE DO NOT USE OR ACCESS DOYLE SECURITY LTD AT ANY TIME OR IN ANY MANNER.

Doyle Security Ltd does not knowingly collect or solicit personal information from children under the age of 13 or knowingly allow such persons to register. If you are under 13, please do not send any information about yourself to us, including your name, or email address.

If you are the parent or legal guardian of a child under 13 who has become a member of Doyle Security Ltd, then please contact Doyle Security Ltd at office@doylesecurity.co.uk to have that child's account terminated and information deleted.

Changes and updates to this privacy notice:

Please revisit this page to stay aware of any changes. In general, we only use your personal information in the manner described in the Privacy Policy in effect when we received that personal information. Your continued use of Doyle Security Ltd constitutes your agreement to this Privacy Policy and any future revisions.

For revisions to this Privacy Policy that may be materially less restrictive on our use or disclosure of personal information you have provided to us, we will make reasonable efforts to notify you and obtain your consent before implementing revisions with respect to such information.

 

Contacting Doyle Security Ltd:

Please contact Doyle Security Ltd with any questions or comments about this Privacy Policy, your personal information, and our third-party disclosure practices or your consent choices by email: office@doylesecurity.co.uk

We will respond to your inquiry within 30 days.